FAQ
So many questions are answered below!
General
How do I join your influencer list?
Please fill out my influencer list sign up form! I contact this preferred list about sales, promotions, new releases and more. This is the group that receives early access to ARCs, where a reader receives a copy in exchange for an honest review. Click here to join the influencer list!
How do I receive ARCs of your books?
There are two ways for a chance to receive an ARC of one of my new releases. Sign up for my influencer team, or watch for book specific ARC interest forms. Every person who has a bookish social media presence will be considered.
What languages are your books in?
All of my books are in English, German, French, Spanish and Italian. Some are also available in Swedish, Portuguese and Dutch.
Thrifty Tips for Authors
I offer a private Facebook group as well as online classes on ways to be thrifty in your author brand strategy. Join the FB group (click here) or check out my classes (click here).
Print Book Shipping
Do you ship internationally?
Yes! However check and ensure your country is an option at checkout.
How are my paperback books shipped?
All paperback books are printed on demand by our trusted supplier BookVault. BookVault uses reliable carriers to ensure that your order arrives safely and promptly. Once an item has shipped, you will receive an email notification with a tracking number and how to track the item.
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U.S. orders sent by Vanessa directly will be shipped Media Mail.
International orders shipped from U.S./Vanessa directly via United States Post Office International service options.
Non-refundable and non-returnable unless damaged from shipping. All rates include shipping and handling to cover packaging materials.
All unsigned paperbacks are printed on demand and take 7-10 BUSINESS days to process BEFORE shipping.
I placed an order. Now what?
You will receive an email confirming your purchase and we will get to work on packing up your items! Once a order has shipped from us, you will receive an email notification with a tracking number and how to track the item.
All unsigned paperbacks are printed on demand and take 7-10 BUSINESS days to process BEFORE shipping.
E-Book Downloads
How do I get my ebooks?
When purchased, our trusted ebook distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook.
The online page at BookFunnel also offers instructions on how to download your Ebook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo.
If you have any issues accessing your purchased Ebook or do not receive a download email, visit https://bookfunnel.com/help/.
Returns
What is your return policy?
Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!
What if my product is damaged?
If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item. For any refund queries, please email vanessavaleauthor@gmail.com